Privacy Policy
Last updated: February 20, 2026
1. Introduction
LionHeart Logistics ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including our SMS/text messaging program.
2. Information We Collect
We may collect the following personal information:
Contact Information: Name, email address, phone number
Communication Data: Messages submitted through our contact form
SMS Consent Records: Whether you opted in to receive text messages, the date and method of consent
Usage Data: Browser type, IP address, pages visited, and other standard web analytics data
3. How We Collect Information
We collect information through:
Our website contact form
Direct communication via email, phone, or text message
SMS opt-in consent provided through our website
4. How We Use Your Information
We use your information to:
Respond to your inquiries and contact form submissions
Provide freight and logistics services you request
Send SMS/text messages if you have opted in, including service updates, appointment reminders, load status notifications, and responses to your inquiries
Improve our website and services
5. SMS/Text Messaging Privacy
Opt-in data (including your phone number and consent) is never sold, rented, or shared with third parties for their marketing purposes.
Your phone number and SMS consent information may only be shared with our telecommunications service provider solely for the purpose of delivering text messages to you. No other third parties receive this data.
We collect and retain the following SMS-related records:
Phone number provided for SMS communication
Date and time consent was given
Method of consent (web form, keyword, etc.)
Opt-out requests and the date they were processed
6. Opting Out of SMS Messages
You may opt out of receiving text messages at any time by:
Replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any text message from us
Contacting us at info@lionhl.com or 409-509-6809
Opt-out requests will be processed within 10 business days. After opting out, you will receive one final confirmation message and no further text messages unless you opt in again.
7. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances: (a) with service providers who assist in operating our website or delivering our services, bound by confidentiality agreements; (b) when required by law, regulation, or legal process; (c) to protect the rights, safety, or property of LionHeart Logistics or others.
8. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 2 years. SMS consent records are retained for the duration of your opt-in status plus 5 years after opt-out, as required for compliance purposes. You may request deletion of your data at any time by contacting us.
10. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time
To exercise any of these rights, contact us at info@lionhl.com or 409-509-6809.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
LionHeart Logistics
info@lionhl.com
409-509-6809